The course will cover:
- Describing your job.
- Introducing your department, company
- Presenting your products, services
Attending meetings – Interpersonal skills :
Interviewing – Interview techniques :
Appraisal meetings :
Telephone skills :
Dealing with customers/clients – Problem-solving :
Other business situations as required (to be discussed and agreed upon at the beginning of the course)
Michael Bryan qualified as an International TEFL teacher in 2006 and has been teaching English since then.
Before that, he worked for over 20 years in Financial Services including sales, sales management and sales training. He is a qualified trainer and his work included: recruiting, training, coaching, managing and appraising a team of business consultants.
The training was very intensive and included: telephone techniques, conducting business meetings with clients, making presentations, setting and achieving targets, negotiating with clients, customer service, and time management skills. Naturally, he always includes these skills when teaching English to business people, depending on the trainees’ requirements.