English for Call Centres

This course is designed to upgrade your telephone skills if English is your second language. In this workshop, although the content will remain flexible, you will cover and practice practical situations such as:

  • Introducing oneself.
  • Engaging with the customer in a friendly manner (first contact).
  • Enquiring about the problem.
  • Asking questions to narrow it down
  • Introducing a solution.
  • Making sure the customer understood the solution offered.
  • Making suggestions.
  • Recommending actions….

 

€400.00

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Course Details

Course Length : 6 weeks (4 hours every Friday)
Course Venue : Online course - Zoom

English for Call Centres

This course is designed to upgrade your telephone skills if English is your second language. In this workshop, although the content will remain flexible, you will cover and practice practical situations such as:

  • Introducing oneself.
  • Engaging with the customer in a friendly manner (first contact).
  • Enquiring about the problem.
  • Asking questions to narrow it down
  • Introducing a solution.
  • Making sure the customer understood the solution offered.
  • Making suggestions.
  • Recommending actions….

 

€400.00

SKU: N/A Category:

Description

Customer Service English Training – Key Benefits

Enhance your agents’ communication skills with our practical, results-focused course:

  • Clear and Confident Speech: Improve pronunciation, soften accents, and speak clearly so customers understand every word.

  • Understanding Regional Accents: Gain confidence in comprehending diverse English accents from Ireland and the UK.

  • Friendly and Professional Interaction: Learn how to engage customers politely, build rapport, and handle queries with a courteous tone.

  • Practical, Hands-On Workshops: Role-play, scripts, and real-time feedback help agents apply skills immediately in realistic scenarios.

Equip your team with the tools to communicate effectively, create positive customer experiences, and deliver professional service with confidence.

Michael Bryan qualified as an International TEFL teacher in 2006 and has been teaching English since then.

Before that, he worked for over 20 years in Financial Services including sales, sales management and sales training. He is a qualified trainer and his work included: recruiting, training, coaching, managing and appraising a team of business consultants.

The training was very intensive and included: telephone techniques, conducting business meetings with clients, making presentations, setting and achieving targets, negotiating with clients, customer service, and time management skills. Naturally, he always includes these skills when teaching English to business people, depending on the trainees’ requirements.

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